Free Shipping to Canada & USA for orders over $150

Terms & Conditions

TERMS AND CONDITIONS

Please read the terms and conditions carefully before using www.peak-whistler.com (the "Website"). By using and shopping on our website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system's capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to make note of any changes we may have made in the terms and conditions. 

ORDERING

The online store is open 24 hours a day, however can close due to maintenance. In order to shop at peak-whistler.com you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must have the legal right to enter into the agreement. We may decline or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:

  • Your payment information is incorrect or not verifiable;
  • Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
  • There was an unintentional error on the Website; e.g. a payment error;
  • We have reason to believe you are a minor under the age of 18;

By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. We can only accept offers that are made through our Website or by telephone via our Customer Service. We cannot accept orders made by e-mail, letters or fax.

PAYMENT METHODS 

We accept the following payment methods:

  • MasterCard
  • VISA
  • AMEX

Please note that we cannot accept any payment methods not specified above. If you try to pay by any other method, we will not be liable for your loss of payment or any other damages caused by your action. 

PRICING AND CURRENCY

All prices are listed and charged in Canadian Dollars. Payments made with a foreign credit card will be billed using a currency conversion rate determined by the bank which issued the credit card. In most cases this rate closely follows live exchange rates, but it may vary according to conditions stipulated in your cardholder agreement. 

CREDIT CARD VERIFICATION NUMBER 

To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with a credit card. This 3 digit number can be found on the back of your credit card, depending on the card design.

PAYMENT PROCESSING 

When your order and data have been verified and your ordered products leave our stock for shipping, the payment will be deducted from your account. Please note that your billing address must be entered exactly as it appears on your bank statement. 

ORDER SECURITY

We utilise Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information such as; your name and address and critical personal information, such as your credit card information. Your information will be encrypted from the moment you enter it, however your personal information will not be saved on a public server. That means that information passed between you and our website cannot be read in the event of someone else intercepting it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.

SHIPPING & DELIVERY 

Our shipments are always sent as standard via Canada Post. If you would like express shipping, please call the store at 1-604-905-1183. 
We currently ship to the following countries:

  • Canada
  • USA
  • Australia
  • Japan
  • For other countries, please contact the store directly


UNITED STATES SHIPPING SERVICE

Orders shipping to the United States are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. 

DELIVERY TERMS

Orders will be delivered Monday through Friday to the shipping address submitted when you placed your order. 

CONTACT CUSTOMER SERVICE

www.peak-whistler.com is the official online store for Peak Performance Whistler.

If you have any questions related to your purchase please contact our store located in Whistler, Canada.

Phone: 604 905 1183 

Email: [email protected]

AVAILABILITY & OFFER VALIDITY

We endeavour to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right to not accept your offer. You will be informed of any changes via e-mail. If payment has already been made a refund will be credited back to you.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail. 

COPYRIGHT & TRADEMARKS 

All contents included on the Website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of Peak Performance, IC Companys A/S or our suppliers. The contents are protected by Danish and international copyright laws. Peak Performance, IC Companys A/S or our content suppliers own the copyright to the abovementioned. 
The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may not therefore - besides your own private use - copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website or any other part of the Website without the explicit consent from Peak Performance, IC Companys A/S or our suppliers. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of Peak Performance, IC Companys A/S or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use. 

DISCLAIMER OF LIABILITY 

We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law. If any activities on peak-whistler.com have caused you damage, we shall only be liable for damage to the Peak Performance products, reasonable and verifiable costs incurred by you to find out the cause and amount of damages as a result of our breach of contract or liability under applicable statutory law; and reasonable and verifiable cost to prevent and diminish such damages. 
We shall not be liable for any damages incurred by a third party resulting from use of our products. Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website. The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or wilful misconduct. We guard and respect our customers’ personal data and safety, although we cannot totally guarantee the security of information and payments transmitted online. 
To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses. 

INFORMATION ON THE WEBSITE 

We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect. In such events - to the fullest extent permitted by law - we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or wilful misconduct. 

LINKS

We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website. 

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We reserve the right to revise and amend these terms and conditions from time to time. Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this. If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail.